Frequently Asked Questions

  • How to connect with Pintu Pro for services?

    You can contact us via email on info@pintupro.in or WhatsApp us on +91 81600 18073.

  • Is there any fee to book an appointment?

    Yes, you need to pay a fixed amount to discuss with our expert. Once the appointment is booked, you will get a definite response within 24 working hours.

  • Is time validity applied for appointments?

    Yes, there is a time validity for the appointment. It is valid for next 10 days, once the payment for appointment is received. If you miss the taken appointment due to any circumstances, the appointment procedure has to be done again.

  • Is appointment fee refundable?

    No, the appointment fee is not refundable because to study the case, certain paid tools are required for proper analytical research and to safeguard your data.

  • What is the fee structure for case study?

    There is no specific fee structure for the services. The fee structure may vary according to the types and duration of services. If we fail to deliver a successful service, a certain amount will be refunded as per terms and conditions applied

  • How do I add another service to my existing package?

    You can add or modify your existing service package within the duration of 10 days after the appointment with expert. You can notify us via mail - info@pintupro.in or WhatsApp on +91 81600 18073.

  • I am a not receiving anything in the email. What could be wrong?

    There are multiple reasons like your mailbox might be full, mail might land in your spam folder of email, the email id that you provided is incorrect or the other reasons can be that you might not receive emails or updates from the company.

  • Do I get any free trial session?

    No, there are no free sessions for any services provided by the company at any level. All the services are paid in order to provide best in class assistance for the client.

  • Are Pintu Pro services available for India only or at global level?

    Pintu Pro provides guidance and solutions regarding cyber security and privacy for the betterment and protection of client’s data, not only in India but also at international level.

  • How to get professional support online?

    One can get professional support at any time and from any place during working hours. You can reach out to us with your queries and questions via an email and send us to – info@pintupro.in or WhatsApp on +91 81600 18073. Our support team will contact you soon with a perfect solution.

  • How long does it take to study a case?

    There is no certain duration to study a case because every case might different from previous cases. Factors like case objectives, goals, tasks as well as its difficulty may affect the duration of testing and analyzing it.

  • Is my data secure and confidential?

    Without any hesitation a big yes. Pintu Pro stands for all about end-to-end encryption between expert and client. No third party is involved in the process of your provided service by the company. Moreover, your data will be erased from company’s data base in order to safeguard your confidential information after successful completion of service.

  • In which forms the payment is accepted?

    The payment should be made through online transfer only. No cash will be received by the company as the mode of payment. One can pay through UPI, NEFT, IMPS, & TPT.

  • To whom Pintu Pro services are most beneficial?

    Today, each and every company requires a high-level cyber security and privacy. Hackers do not see whether the company is big or small, everyone is used as target for a bigger threat. Although IT firms, consultancies, call centers as well as data analyst firms are at higher risk.

  • How does Pintu Pro provide cyber security service?

    It uses a combination of industry standards, state of the art cyber security tools for scanning, testing and management along with unique intellectual property that only we can deliver.

  • Does Pintu Pro provide social media security?

    Yes, it does offer a wide range of solutions across multiple social media platforms in order to protect you from malicious and fake ids and threats.

  • Does Pintu Pro provide programming and developing solutions?

    Yes, apart from cyber security and privacy, our experts have a deep knowledge in the field of programming and developing various applications as per the client’s requirement.

  • Does Pintu Pro provide protection for mobile devices?

    Yes, the company offers protection at multiple devices apart from desktop and laptops which includes mobile phone, tablets, cloud services as well as physical data storage of the client.

  • When should I do my payment for the service I require?

    We take 100% Advance Payment a week before start working on the projects/assignments of any nature; and the payment thus received is non-refundable, irrespective of the conditions/situations, or also in cases of where clients abruptly decide to discontinue availing our services due to whatsoever reasons.

  • Do we always get a positive solution with help of Pintu Pro services?

    Yes, it does offer a wide range of solutions across multiple social media platforms in order to protect you from malicious and fake ids and threats.

  • How is information provided to a client by Pintu Pro (OPC) Pvt. Ltd.?

    Here at Pintu Pro, Information and data protection is first priority. The information between client and company is shared either verbally or in writing, depending upon the nature or kind of assignment. Moreover, the information will be directly shared between company and client only, no third party will be involved in it.

  • Do I need to pay server charges?

    Yes, Around 70% to 80% cost is server charge which should be paid before the work is begun and this fees is not refundable and it may change according to work and duration of time.

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